These guidelines originate from the 2024 book Power of Smile. They are intentionally practical — not abstract ideas, but simple practices meant to be tested in everyday working life.
In coaching-based development programmes across two care homes involving 110 care workers, participants were asked a simple question: Do you believe you can create a better and more joyful working life using the ideas in this book? 88% answered yes (read more: When simplicity works).
1. You become what you speak
The words we use influence how we feel and how we work together. When we speak mostly about problems, stress, or what is wrong, this easily shapes the atmosphere around us. When we speak with kindness, appreciation, and respect, we help create a better working environment. Say thank you. Smile. Offer support when someone is having a difficult day.
2. Do not feed negative thoughts
Negative thoughts come naturally — our minds remember criticism more easily than praise. Often, it can feel as if we are living in a constant flow of demands, pressure, and information. This is not about ignoring problems, but about noticing what works and what helps. Focus your energy on what you can influence today.
3. Look people in the eye
Small, everyday conversations matter more than we often realise. A short talk with a colleague can prevent misunderstandings and reduce tension. Many conflicts grow when we communicate mainly through messages or emails. Personal contact builds trust and strengthens teamwork.
4. Pause for two minutes
Many people rush from task to task without real breaks. Even a short pause can help your mind reset and your body relax. Take two minutes to breathe, stretch, or simply look away from the screen. Small pauses during the day can change both focus and mood.
5. Take care of your body and heart
Your well-being is not separate from your work — it is part of it. Notice when you are tired, stressed, or overwhelmed. Rest when possible, move your body, and breathe deeply. When you take care of yourself, you also take better care of others.
6. Be mindful with screens
Digital tools are helpful, but they can also drain our attention and energy. Too many messages can create stress and confusion. When possible, talk instead of typing. Remember that behind every screen and system there are real people.
7. Stop before you react
We often react automatically when we feel pressured or stressed. Learn to notice what triggers strong reactions in you. When things feel intense or rushed, slow down before responding. A short pause can prevent conflict and create better understanding.